Common Questions
- How can we find out about availability of the villa?
You can send us an e-mail to: castellare@castellaredesernigi.com or telephone us on (+39) 055 8074125 - At what time can we arrive and by what time must we leave the villa?
Arrival time is from 16.00 to 21.00hrs. The villa must be vacated by 10.00hrs on the Saturday morning of your departure. - Are there extra costs to pay on arrival?
In order to take possession of the villa you must pay a cautionary deposit. The cautionary deposit will be returned to you on your departure. - How is the cautionary deposit paid? When will it be given back?
In cash. It will be returned to you on departure, less the cost of any damages should there be any. - Is central heating included?
No. - Is electricity included?
Yes - Can we finish paying on arrival?
The cost must be fully paid at least 60 days before arrival.. - What must we do during our stay if we break something or something needs to be repaired
You must contact the person responsible for the villa.. - Are there rooms which are quiet, romantic and private?
Yes, each room is romantic, quiet and private. - Is linen supplied?
The villa is supplied with linen for bathrooms and bedrooms which is changed weekly. - Is there a televsion?
Yes, there is satellite television, DVD player and VHS player. - Is there a hi-fi system?
Yes - Is there a direct telephone?
Yes, and there are 2 cordless telephones./li> - Is there a pool?
Yes it is 15m x7m - Is there a car park?
Si - Are there shops o supermarkets nearby?
The nearest are at Tavernelle Val di Pesa (1.5km) - What is the name of the nearest village or town?
Tavarenelle Val di Pesa (1,5km) Firenze (Florence) (25km) Siena (30km) - Where is the nearest railway station?
The nearest railway stations are Poggibonsi at 9km and Firenze (Florence) at 25km. - Where is the nearest airport?
The nearest airport is at Firenze (Florence) 25km away. - Is there a restaurant at the villa?
No, but on request a cook is available. - What form of payment do you require?
Bank transfer. - Are extra services available?
Available on request: cook, baby sitter, domestic help, chauffeur. - What utilities and services are included in the price?
Included in the price is the consumption of: electricity, water, gas for domestic use. Also included in the price is the final cleaning of the apartment. - What is not included in the price?
Not included in the price: central heating, telephone. - Are there terraces or courtyards in the villa?
The villa has a spacious garden and a courtyard. - Is there a tennis court?
There is a tennis club 800m away from the villa. - Do the bedrooms have cots for babies?
Yes, linen is supplied and is changed weekly. The cost of linen is included in the price. - Is linen supplied?
Si, la biancheria è fornita con un cambio settimanale ed è compresa nel prezzo. - hat languages are spoken in reception?
English, French, German, Spanish. - How far away from Castellare are Firenze (Florence), Siena and Pisa?
Approximate distances are: Firenze (Florence) – 25km, Siena – 30km, Lucca – 90km, Pisa 90km. - Are there vineyards nearby?
Yes, the villa is surrounded by vineyards and olive groves.